What the person at the PC sees

They do not need a RemoteHub account. You send a one-time install link, they allow the Windows prompts, and later they decide who can connect.

The first install

They open the link you sent, download one file, and allow both Windows prompts. The computer then appears in your dashboard. See Install the agent on Windows.

When you request access

A window opens on their screen with:

• your name and email
• your workspace name
• the computer name and whether you asked for the desktop, files or the terminal
• a warning that real support never calls out of the blue and asks for access
• Accept and Decline, and a one-minute countdown

If they do not answer, the request ends. If nobody is signed in to Windows, there is no one to accept.

The session bar

While you are connected, a bar at the top of their screen shows who is connected. They can turn off mouse, keyboard, clipboard or files, or end the session.

Letting you connect without asking

The Accept window has a box: Let them connect without asking next time. That grant is only for you on that computer. The bar still appears, with Stop allowing.

The RemoteHub access shortcut

After they Accept once, a RemoteHub access shortcut is added to the desktop and the Start menu. It lists everyone who can connect without asking, each with Revoke, and the recent connections to that computer. Anyone sitting at the PC can open it.

Taking it back

• Stop allowing on the session bar
• Revoke on the RemoteHub access page
• Uninstall RemoteHub from Windows Settings → Apps

If they think the request is a scam, they should Decline and report abuse.